Volunteer Info

All Volunteers

Be friendly and welcoming to all attendees.
Have an internet-capable device (laptop, tablet, smart phone, etc.) so you can access Slack.
While you’re volunteering:
- Be online in Slack, so we can notify you of any changes or updates.
- Wear your volunteer shirt whenever you are volunteering, so organizers and attendees can recognize you.
- Notify organizers (via Slack) of any problems, emergencies, suspicious activity, harassment, or other unacceptable behavior.
Be aware of the nearest exit if there’s an emergency that requires evacuation, and help
Most importantly, HAVE FUN!

Sort name badges to tables by last name, or special registration (speakers/sponsors/volunteers).
Keep attendee swag gifts stocked on the swag table, and make sure attendees only take one of each item.
Put out directional other signage throughout the venue.
Check in attendees using the Attendee Check-in UI, and hand out lanyards/badges.
- The Check-in UI link will be provided to you on the day you volunteer.
- If you can’t find an attendee on the list, or if they haven’t registered, send them to the Info table.

Make sure all room volunteers are present, and notify the room staff lead in Slack if they aren’t.
Make sure speakers are present 15 minutes before their talk, and notify the Speaker Wrangler lead in Slack if they aren’t.
Track session time, and notify speakers with signs (15, 10, 5 minutes) as their time comes to a close.
- You may want to ask the speaker if they’d also like to be notified a bit earlier, so they know when they need to start Q&A by.
Help speakers connect their laptops to the projector, and put on the lav mic for the camera.
Notify us in Slack if there are any tech problems.
- The venue will provide tech staff for any problems with the projectors and in-room audio, but cameras and lav mic problems will be handled by WordCamp staff.

Be available to answer WordPress questions from attendees.
You’re here to help! If someone asks for your card, that’s okay, but please don’t sell your own products or services.
It’s okay to recommend paid products/services, but please make sure they are 100% GPL.
If you don’t know the answer, that’s okay. Ask someone else at the table, or ask the attendee to come back later.
Don’t let any one attendee monopolize your time, especially if there are others waiting. If they need a lot of help, you can recommend that they hire a consultant.
Check in on Slack if you have any questions or concerns about the Happiness Bar or another volunteer regarding these rules.

Lost & Found will be located at the Info table.
Code of Conduct issues may be reported here. Please get Andrew Wikel, Heather Acton, or Ryan Erwin to take the report.
This is the one solid help spot where attendees can always go with questions relative to many things.
Special Registration (Speakers, Sponsors, Volunteers) will happen here.