No, I Didn’t Read The Instructions. Just Do It For Me.

Customers as a whole don’t read instructions. They’re written for them, but they don’t read them. I’m going to talk about good support, good customers, bad support, jerk customers, and combinations of all of those. More importantly, I want to look at how we can avoid support all together; in a good way. Oh my God, this sounds so boring. tl;dr – You’re the person I’m talking about.