Solid user support documentation of themes and plugins is key for Users Experience. Many theme and plugin developers have frustrated users. Users are digging through websites, forums and surfing the web for answers on how to setup, use or modify your products.
Learn how to create an effective learning channel incorporating Information Architecture and User Experience techniques. Develop a blue print to organize your step by step guides, video tutorials, troubleshooting tips, FAQ, and forums for easy findability for both novices and pros. Points to address include reducing your user’s pain points and learning curve, the value of UI consistency, alternative concept map of information and a developer’s documentation check list before release.
